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Overview
MTS is a medium-sized organization that provides a cloud-based social performance management platform for users to streamline the collection and validation of social sustainability data.
However, the company faced a challenge with proactive communication, leading to delayed projects and frustrated teams.
Impact of Lack of Proactive Communication
The negative impact of not having proactive communication was significant for MTS. Projects were often delayed, leading to missed deadlines and frustrated teams.
Miscommunication and misunderstandings were common, leading to dropped balls and missed opportunities. The lack of transparency and communication led to a lack of trust and a culture that did not value feedback.
How GWork Helped
MTS turned to GWork, a culture-strengthening and behaviour-change platform, to help address the issue of proactive communication. With GWork, MTS was able to define the behaviours of a proactive culture and measure them throughout the organization. However, people were initially hesitant to embrace the change, and no one felt comfortable doing the 360-degree feedback.
Over time, GWork helped to create a platform where MTS employees could openly talk about how they show up and communicate proactively. The company increased feedback by 46% in just six months, leading to a categorical change in the business, and how they communicate with clients and each other. Trust was built through transparency, and proactive communication became a behaviour that was measured and improved upon in GWork.
The slow rollout of GWork worked well for MTS as employees got used to the system and did not see it as a threat. In the beginning, the team was worried and felt exposed, but over time they became comfortable with the platform, and it created a culture of feedback. Managers knew what to talk about with their direct reports, and the conversations that mattered, and had an impact on performance, were taking place.
Conclusion
GWork was the solution MTS had been looking for to achieve proactive communication and increase feedback. It created a culture of trust, transparency, and feedback that had a significant impact on the business. MTS can now say with confidence that they have achieved a proactive culture that values feedback and open communication.
